Privacy Policy

At Ligatrix Technologies Private Limited ("Huvo", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal data of our users and their customers.

1. Information We Collect

When you use Huvo's AI voice calling services, we may collect the following types of information:

• Account Information: Name, email address, phone number, and billing details provided during registration.
• Lead & Customer Data: Contact lists, names, phone numbers, and CRM data that you integrate or upload into our platform to facilitate AI voice calls.
• Call Recordings & Transcripts: Audio recordings and text transcripts of conversations conducted by our AI agents on your behalf, strictly for quality assurance, training, and compliance.
• Usage Analytics: IP addresses, browser types, and interaction metrics with our dashboard and mobile app.
• Site Visit Location: Precise device location when you choose to start or complete a site visit. Huvo does not request background location access.
• Photos & Files: Profile photos and message attachments that you choose to upload or capture.
• Device & Diagnostic Data: App version, device and app identifiers, push notification tokens, crash reports, and limited technical diagnostics used to deliver notifications, investigate failures, and keep the app reliable.

2. How We Use Information

We use the collected data to provide, improve, and secure our services. Specifically, we use your data to:

• Execute automated outbound and inbound AI voice calls as configured by you.
• Qualify leads, book appointments, and sync the outcomes back to your connected CRM.
• Train and improve our conversational AI models (aggregated and anonymized where possible).
• Communicate with you regarding account updates, billing, and technical support.
• Verify site visit activity when you explicitly use the site visit workflow.
• Deliver lead, task, message, call, and campaign notifications you enable.
• Diagnose crashes, prevent abuse, and maintain the security and reliability of the service.

3. Data Sharing & Third-Party Processors

Huvo does not sell your personal data or your leads' data to third parties. We only share information with trusted infrastructure providers (such as cloud hosting and telephony carriers like Twilio or Exotel), database and authentication providers, notification delivery providers (including Expo and Google Firebase), and crash reporting providers necessary to operate and secure our services. We may also share data with your explicitly connected third-party CRMs (e.g., Salesforce, HubSpot) based on your integration settings.

4. Security & Retention

We implement industry-standard encryption and security protocols to safeguard your data. Call recordings and transcripts are retained for a default period of 90 days unless otherwise specified in your enterprise agreement, after which they are securely deleted or anonymized.

5. Your Rights

Depending on your jurisdiction, you have the right to access, correct, or request the deletion of your personal data. If you wish to exercise these rights or have questions about how we process your leads' data, please contact our Data Protection Officer.

To request deletion of your Huvo account and associated personal account data, see our account deletion information. Account access is disabled when an in-app request is accepted. Organization-owned CRM records may be retained or anonymized when required for business, security, audit, contractual, or legal reasons.

6. Contact Us

For any privacy-related inquiries, please contact us at:
Email: support@huvo.ai
Phone: +91 96577 53204

Office 1: Unit 101, OXFORD TOWERS, 139, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008
Office 2: 241, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016