Maintenance requests, handled end to end.
Every request triaged and scheduled. You approve what matters.
From first call to booked repair.
Listen to how Huvo handles a maintenance call: it checks for safety first, troubleshoots, logs the ticket and lines up an approved vendor.
From first report to finished repair.
The request comes in
Residents call, text or use your portal. Huvo answers right away and asks the questions your team would ask.
Triaged, safety first
Each issue is categorised and given an urgency. Possible emergencies go straight to your on-call team, never left to the AI alone.
The ticket is created
A complete request, with the details and photos your team needs, created in Huvo and in your PMS where an integration is supported.
Approved vendors are contacted
Huvo reaches the vendors you've approved for that trade and property, then collects availability and quotes side by side.
Your team approves
Quotes above your threshold wait for a manager. One tap to approve, and the job is booked.
Scheduled, fixed, followed up
The visit is coordinated with the resident and vendor, everyone gets updates, and Huvo confirms the fix and asks for feedback.
- Request
- Triage
- Ticket
- Quotes
- Approval
- Done
“My AC stopped working. It's only blowing warm air.”
Is the thermostat set to cool, and has the breaker tripped?
The coordination that eats your team's day.
Tickets and statuses are tracked in Huvo, and kept in sync with your property management system where an integration is supported.
Takes every request
Calls, texts and portal requests, with the right follow-up questions.
Flags emergencies
Possible emergencies follow your escalation protocol to on-call staff.
Creates tickets
Categorised by trade and urgency, with notes and photos attached.
Finds approved vendors
Only vendors you've approved for that trade and property.
Compares quotes
Availability and prices collected and laid out side by side.
Schedules repairs
Coordinates a time that works for the resident and the vendor.
Keeps residents updated
SMS updates at every step, so nobody has to chase an answer.
Closes the loop
Confirms the fix, collects feedback and records vendor performance.
Every request, from first report to closed ticket.
- Mon 7:18 PMReported by phone
- Mon 7:21 PMTicket created · triaged
- Mon 7:24 PM3 vendors contacted
- Mon 8:05 PMQuotes received
- Mon 8:30 PMApproved by manager
- Tue 10:05 AMRepair completed
Your team decides what needs a person.
Emergencies go to people
Possible emergencies are escalated to your on-call team using the protocol you define.
Spending needs approval
Set approval thresholds. Quotes above them wait for a manager before anything is booked.
Only approved vendors
Huvo contacts the vendors you've approved, for the trades and properties you've assigned.
Common questions
Huvo follows your escalation protocol and connects possible emergencies to your on-call team straight away. Emergency decisions are never left to the AI alone.
Only the vendors you've approved, matched by trade and property. You can set preferred vendors and the order they're contacted.
Only within the limits you set. Anything above your approval threshold is routed to a manager before a job is booked.
Requests and statuses are tracked in Huvo, and created or updated in your PMS where an integration is supported.
Residents get SMS updates when the request is logged, when a visit is scheduled and when the job is done, plus a follow-up to confirm the fix.
Every repair, coordinated.
See how Huvo handles maintenance from the first call to the closed ticket.
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